Introduction
At Maintrack, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website, services, and software solutions.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
✔ Name, email address, phone number, company name, job title.
✔ Billing and payment details when purchasing our services.
✔ Any other information you provide voluntarily through forms or direct communication.
1.2 Technical & Usage Information
✔ IP address, browser type, and operating system.
✔ Website usage data through cookies and tracking technologies.
✔ Log files, session activity, and interactions with our digital platforms.
1.3 Business Information
✔ Project requirements, service preferences, and communication history.
✔ Information related to your business operations for software customization.
2. How We Use Your Information
We use your information for the following purposes:
✔ Providing Services – Delivering IT support, consulting, and software solutions.
✔ Customer Support – Responding to inquiries, troubleshooting, and technical assistance.
✔ Improving Our Services – Enhancing user experience and optimizing our solutions.
✔ Marketing & Communication – Sending relevant updates, offers, and service-related notifications (with your consent).
✔ Legal & Compliance – Ensuring compliance with regulations and industry standards.
3. How We Protect Your Information
We implement robust security measures to protect your data, including:
✔ Encryption & Secure Storage – Protecting sensitive data with industry-standard encryption.
✔ Access Control – Restricting access to authorized personnel only.
✔ Regular Security Audits – Conducting periodic security assessments to safeguard your information.
4. Sharing & Disclosure of Information
We do not sell, rent, or trade your personal information. However, we may share data in the following cases:
✔ With Trusted Third-Party Providers – Service providers assisting in IT support, payment processing, or marketing.
✔ For Legal Compliance – When required by law, regulation, or government request.
✔ Business Transfers – In the case of mergers, acquisitions, or asset sales.
5. Your Rights & Choices
You have the following rights regarding your personal data:
✔ Access & Correction – Request a copy of your personal data or correct inaccurate information.
✔ Opt-Out of Marketing – Unsubscribe from promotional emails at any time.
✔ Data Deletion – Request deletion of your personal data, subject to legal obligations.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to improve your browsing experience. You can manage your cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
9. Contact Us
For any questions regarding this Privacy Policy, please contact us at:
📧 Email: contact@maintrack.ae
📍 Address: Compass Building, AL Hulaila Industrial Zone-FZ, Ras Al Khaimah, UAE